Strategic Advisors to Technology Leadership
For today’s CIOs, the opportunities and rewards — as well as the risks and challenges — have never been greater. Technology penetrates every aspect of the organizations they serve, impacting almost every interaction with customers and employees.
Successful CIOs are expected to build business-focused digital visions and deliver through flawless execution and superior customer service. Their challenges include providing multi-channel access for customers and employees while creating a customer-centric focus for accessing and interacting with technology. They also must focus on security and compliance risks, new technology challenges, legacy system transformation, and talent acquisition and retention. Financially, the cost of IT continues to be the largest capital expenditure companies make (outside of facilities), creating the need to demonstrate more value from the dollars spent.
"For CIOs, the stakes have never been higher. They must be positioned as strategic partners within their organizations."
Grant Thornton’s Enterprise Technology Strategy and Innovation (ETSI) practice supports CIOs, helping them overcome their greatest challenges and achieve their highest goals.
Our industry-recognized team of advisors combine the skills of former public and private sector senior IT executives, innovators, digital experts, technology strategists, data scientists and organizational resource experts with experienced business consulting professionals from finance, tax, accounting, procurement and sourcing. We deliver real-world support and solutions for CIOs, customized to respond to their industry challenges and reflect their organizational priorities.
ETSI provides solutions in five areas:
- Enterprise Technology Strategy
Enterprise Technology Strategy sets the guideposts for what the IT/digital organization will try to accomplish within its operations, including the key levers of sourcing, security, innovation, program management, technology business management (TBM) and data strategy. We drive results through the use of agile strategy development and pinpoint solutions focused on adoption and velocity.
- Advanced Technology and Digital Solutions Advanced Technology and Digital Solutions creates business-focused technical models that rapidly increase innovation, adoption and alignment. Our objective is to deliver cutting-edge solutions and roadmaps that ensure successful resource utilization. And because organizations often fail when it comes to leveraging their internal talent with new and cutting-edge capabilities, ETSI has developed proven tools and methodologies to help engage the current workforce.
- Information Technology Service Management (ITSM)
ITSM empowers the service-management capabilities of client organizations through focused implementation of priority sets of services while creating the metrics and monitoring necessary for continuous improvement. With a foundation in Information Technology Infrastructure Library (ITIL), we help CIOs improve the customer experience.
- IT Strategic Sourcing
IT Strategic Sourcing positions the enterprise to access supplier innovation and drive quality outcomes for IT programs and projects. We apply industry knowledge and experience to the full IT lifecycle, including enterprise sourcing strategy and innovation, strategic sourcing governance, category management, supplier performance management, and contract value realization and management.
- Technology Resource Effectiveness
Technology Resource Effectiveness provides the tools and models to support CIOs in managing their investment in people, solutions and capital for the best overall output. We also provide proven approaches for managing changes driven by technology and digital adoption.
ETSI provides the CIO with comprehensive coverage from strategy to implementation – truly becoming the advisor to and for the CIO.
LaVerne H. Council
National Managing Principal for Enterprise Technology Strategy and Innovation