Outsourcing

Merging nearshoring and AI to achieve peak performance

As costs rise, talent gaps widen, and digital demands accelerate, it's time to rethink how work gets done. Our Outsourcing Services keep you focused on your core strategy — while we handle the rest.

Our industry-leading nearshore platform, now expanded with global capabilities, delivers what others can’t. We don’t just shift work — we merge strategic advisory, digital innovation, top talent, and delivery excellence under one accountable model to drive true modernization. This is next-gen outsourcing — going beyond cost savings to drive speed, efficiency and measurable ROI at scale.

SURVEY REPORT

State of the GBS and outsourcing industry in Latin America

Get unprecedented data on the opportunities and challenges of Latin America’s shared services market in our report

Why Grant Thornton + Auxis outsourcing

A globally recognized leader in tech-enabled outsourcing, Auxis is consistently ranked among the world’s top providers by leading analysts such as Everest Group and ISG — and as a world leader in AI and automation. Auxis brings a proven track record of solving the challenges that matter — honed by decades of experience as shared service operators, trusted advisors and industry veterans. You’ll gain custom solutions, world-class talent and end-to-end transformation to move faster, operate smarter and achieve breakthrough performance at a lower cost.

Auxis was among the first to realize the benefits of Latin America outsourcing — top talent, cost savings, time zone alignment and cultural affinity — and remains one of the only top providers with a truly nearshore model. Together, we offer a powerful global platform anchored in LATAM’s premier markets — a key value as U.S. companies prioritize proximity, agility and real-time collaboration to deliver complex work. Seamlessly connected with our service centers in Asia, Europe and more, we use each region’s strengths to build world-class solutions that create true extensions of U.S. teams.

Together, Grant Thornton and Auxis are setting a new standard for modern advisory services — combining a century of trusted business experience with award-winning digital innovation and delivery excellence. With one integrated partner for strategy, technology and execution, you eliminate the handoffs, gaps and delays created by mid-tier providers that only deliver pieces of the solution, and by the fragmented delivery models of larger firms — driving faster time to value and clear accountability for results.

We take a business-led approach to tech innovation, strategically layering digital solutions to accelerate your organizational goals. Our modernization framework combines AI and automation excellence — emphasized by Auxis’ distinction as a UiPath Partner of the Year — with partnerships across leading platforms like Microsoft, OpenAI, Oracle and Workday. We help you optimize before you automate, so you work smarter, not just faster. We also ensure you don’t just innovate for innovation’s sake — helping you prioritize high-impact opportunities, implement effectively, and achieve expected ROI.

Your success is our success — and we’re redefining outsourcing for enterprises and mid-market companies that expect more than cost savings. Our customer-centric approach combines enterprise-grade solutions with the flexibility and customization that build true strategic partnerships. With decades of experience empowering the Fortune 1000 to modernize and grow, we merge trusted insight, hands-on operational excellence, and nearshore agility into one practical, end-to-end model that solves real business problems and accelerates results.

We understand the unique demands of your industry — and we tailor our outsourcing solutions to meet your distinctive needs. Whether that means healthcare revenue cycle management processes that merge efficiency with regulatory compliance, AR collections models that help CPG companies meet the billing demands of big box retailers, first-of-its-kind virtual audit and coaching for restaurants, or other industry-specific services, we help you build modernized, cost-effective operations aligned to the regulations, challenges and opportunities of your sector.

How can we help you?

Stop managing the back office and start driving the future. We are business modernization professionals focused on building customized consulting and tech-enabled outsourcing solutions to meet your business goals across key functions.

GBS & Shared Services End-to-End Consulting

In today’s environment, centralization isn’t enough — your back office must be agile, digital and built to scale. With 30 years of experience building... Show more high-performing captive and hybrid shared services across LATAM, we design and operate modern GBS models that go far beyond cost savings. We’ll guide your journey from strategy to implementation to optimization, helping you embed efficiency, tech-enabled process transformation, and smart location strategies to turn your back office into a true engine for strategic value and core business support.

Finance and Accounting Outsourcing & Transformation

Finance teams can’t become strategic partners when talent gaps and manual, transactional tasks hold them back. Backed by the power... Show more of a global accounting leader, our solutions combine top-tier finance professionals certified in U.S. GAAP and IFRS standards, AI-powered automation, process excellence, nearshore advantages, and global capabilities to modernize finance operations. We embed scalability, strong controls, increased accuracy and continuous improvement across the finance value chain — accelerating the path to peak performance while freeing internal teams to focus on high-value work.

IT Outsourcing & Modernization

As digital demands intensify and skills gaps increase, IT teams are drowning in heavy workloads. We take over your daily duties so you can focus on the strategy and innovation that matter. Our... Show more managed services model delivers 24/7 help desk support, proactive cybersecurity, and end-to-end Infrastructure and cloud management — powered by certified talent, AI-driven automation, operational excellence and real-time collaboration for solving urgent issues fast. The result: greater agility, lower costs and a smarter, more resilient IT operation built to accelerate business in the digital era.

HR Outsourcing & Transformation

HR teams are overwhelmed, juggling endless administrative work. We help you lift that burden — handling payroll, benefits, onboarding, HR help desk... Show more and more — so you can focus on driving culture, engagement and growth. Anchored in Costa Rica — a top HR outsourcing market for the U.S. — we provide hard-to-find, U.S.-caliber HR talent with the cultural affinity, English fluency and real-time communication needed for high-touch, judgment-intensive HR processes. You’ll unlock white-glove HR service powered by digital innovation and process excellence, while mitigating burnout in your HR team.

Customer Service Outsourcing & Modernization

Exceptional customer service can turn buyers into brand advocates — but meeting rising expectations for 24/7, personalized support is straining internal teams. Our... Show more solutions deliver the top-quality, seamless experiences your customers demand while reducing complexity and costs. From omnichannel support to AI-powered automation to a Customer Service Center of Excellence, we help you strengthen loyalty and satisfaction. Leverage the strengths of the top outsourcing destinations to build scalable, high-performing teams that turn customer service into a powerful driver of business growth.

AI & Automation Services

AI and automation demand is accelerating, but ROI often falls short. We close that gap — merging business knowledge with technical excellence to achieve real results. With certified talent and... Show more cross-platform capabilities — including elite partnerships with UiPath and Microsoft — we support the full automation journey, deploying innovative solutions from agentic AI to RPA to modernize your operations. Benefit from onshore/nearshore delivery that lowers costs without sacrificing quality, and a business-led approach that keeps innovation aligned to your strategic goals for lasting impact.

Industry-Specific Services

Building on a century of industry experience, we deliver outsourcing solutions tailored to the unique needs of your sector — from revenue cycle management in healthcare to loan processing in financial... Show more services to first-of-its-kind virtual audits and coaching for multi-location brands. Powered by our award-winning nearshore platform, with the ability to scale globally if your business demands, we combine deep domain knowledge, specialized talent, regulatory fluency, proven processes and the latest technology to help you modernize and scale faster, smarter and more cost-effectively.

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Nearshore
Costa Rica
Colombia
Support Hubs
Offshore

Nearshore outsourcing pioneer with global scale

As one of the first to deliver business and IT services from Latin America to the U.S., our nearshore platform remains the market leader — offering a robust network of delivery centers and supporting hubs that harness the strengths of the top destinations. Going beyond cost savings, we provide highly skilled talent, real-time collaboration, cultural alignment and exceptional English proficiency that enable you to execute both complex and transactional work successfully. Our platform can also expand globally if your business demands, providing the same delivery excellence on a worldwide scale.

Costa Rica

Ranked among the world’s premier outsourcing destinations, Costa Rica is Latin America’s most mature shared services market — home to more than 350 multinational companies. Combining highly educated talent, a favorable business climate and exceptional English fluency, Costa Rica is an ideal choice for high-performance nearshore operations across your value chain.

Colombia

Colombia combines one of the largest skilled workforces in Latin America with the strongest financial attractiveness of the top nearshore markets. Backed by a rapidly growing tech ecosystem, modern infrastructure and attractive business environment, Colombia has emerged as a top destination globally for high-value outsourcing that delivers both performance and significant savings.

Support Hubs

Our regional support hubs in leading nearshore destinations such as Mexico, Guatemala and Argentina provide access to technically proficient, specialized talent. Designed to scale with your business, these hubs leverage best practices, advanced technology and a culture of innovation to drive continuous process improvement, operational excellence and seamless collaboration with U.S. teams.

Offshore

Our nearshore delivery platform in Latin America integrates seamlessly with our best-in-class service centers across Asia, Europe and the Middle East — helping U.S. multinationals combine nearshore agility and collaboration with the scale and cost efficiencies of the top offshore markets to build the best solution for your business.

Recognized as a global tech-enabled outsourcing leader

Named outsourcing Leader and All Star Company by IAOP

2015 - 2025

Celebrating a decade on the International Association of Outsourcing Professionals (IAOP) Global Outsourcing 100 list — earning top honors in every category from Customer References to Innovation.

Named Top Finance Outsourcing Company by Everest Group

2023 - 2025

Honored for the third year in Everest’s Finance and Accounting Outsourcing PEAK Matrix Assessment, adding to distinctions as a Star Performer and the only provider to debut as a Major Contender.

Named Top Finance Outsourcing Company by ISG

2024 - 2025

Recognized for the second year in ISG’s Provider Lens for Finance and Accounting Outsourcing Services, earning elevated honors in all categories and the only Rising Star in order-to-cash.

Named a world AI and automation leader by UiPath

Ranked in the top 2% of global partners for top AI and automation platform UiPath. UiPath honors include recognition as an AI & Automation Foundational Partner of the Year and Platinum and Agentic Automation Fast Track partner.