Insurer streamlines AI governance to manage risk and spur innovation
200+
AI use cases reviewed
100+
Backlog of AI use cases addressed
<15
Reduced average AI use-case review closure time from 30 business days to as few as 10-15
At a glance
Client
Large insurance organization
Industry
Insurance
Our role
Streamline AI governance operations
Our solution
Redesigned AI use case review governance
Operationalized AI governance at scale
Scenario
Manual AI use-case reviews created delays and inconsistency in the insurer’s AI implementation and growth.
Approach
Grant Thornton redesigned AI intake processes and aligned governance workflows to the client’s risk framework and organizational structure.
Result
The client accelerated AI use-case reviews, reduced governance bottlenecks and implemented a target operating model aligned to these processes.
Scenario
Manual reviews slowed AI enablement
A large insurance company was expanding its use of AI and faced a backlog of approximately 300 AI use-case review requests in its portfolio. The team charged with assessing AI use case risk was relying on a manual use case review process that created operational inefficiencies and slowed decision-making. Existing intake processes depended on free-form questionnaires, which made it difficult to standardize reviews, prioritize use cases and maintain consistent risk evaluations across the organization.
Approach
Redesigning governance for scale and speed
Grant Thornton collaborated with a committee of key stakeholders to improve how AI use cases were reviewed, documented and advanced through governance workflows. Members of the Cyber & Privacy team worked through a backlog of more than 100 AI use cases, even as new requests entered the pipeline. This approach included:
- Redesigning the AI risk review target state and intake questionnaire to better align with the organization’s risk framework and structure
- Preparing use cases for review
- Facilitating risk discussions with cross-departmental stakeholders
- Documenting governance rationale to support decision-making
Grant Thornton also supported technology design and implementation efforts by testing workflows and business requirements needed to initiate a redesigned operating model, and explored an AI-for-AI capability to further automate and streamline the use-case review process.
Result
Faster, more consistent AI governance
Working alongside the client team throughout the engagement, Grant Thornton helped the organization significantly improve the efficiency and scalability of its AI governance program. With the review of more than 200 use cases, the organization achieved a more sustainable steady state while continuing to support incoming demand.
The organization also reduced average use-case review-to-closure timelines from more than 30 business days to approximately 10-15 business days. In addition, the redesigned operating model reduced bottlenecks and simplified the AI use case review process.
With improved workflow implementation and governance coordination now in place, the insurance company is positioned for consistent governance with a scalable system for evaluating, prioritizing and advancing its AI use cases.
Connect with our team
Global Insurance Practice Leader
Grant Thornton International
Head of Insurance Industry, Grant Thornton Advisors LLC
Mathew Tierney is the Head of the Insurance industry and a Risk Principal based in the Philadelphia and New York offices.
Philadelphia, Pennsylvania
Industries
- Insurance
Service Experience
- Advisory Services
- Business Consulting
Partner, Risk Advisory Services, Grant Thornton Advisors LLC
Matt is a Partner in Grant Thornton’s Risk Advisory Insurance Practice.
Philadelphia, Pennsylvania
Industries
- Insurance
Service Experience
- Advisory Services
- Audit & Assurance Services
Partner, Cybersecurity and Privacy Leader, Risk Advisory Services
Grant Thornton Advisors LLC
Derek is a Partner in the Advisory Cyber Risk Services Group. Derek has eighteen (18) years of professional experience in information security and IT risk consulting.
Managing Director, Cybersecurity and Privacy, Risk Advisory Services
Grant Thornton Advisors LLC
Manhattan,New York
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