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Webcast description
Global business services (GBS) organizations are being asked to deliver more than cost savings. Leaders increasingly expect GBS and shared services models to provide scalable operations, stronger insights and greater enterprise value while responding to talent pressures, rising administrative costs and emerging AI capabilities.
Join Grant Thornton professionals for a practical discussion about the evolving state of GBS and shared services. Learn how organizations can build a defensible business case, benchmark functional costs, determine which activities belong in retained functions, shared services, outsourced delivery or automation, and sequence a transformation across finance, HR and IT.
The discussion will also explore how AI and automation are influencing service-delivery decisions, operating models, talent needs and location strategies. Through practical examples and lessons learned, attendees will gain a clearer view of how to move from initial assessment through design, build and deployment while avoiding common implementation and change-management pitfalls.
Webcast details
Date and time
2:00 PM ET - 3:00 PM ET
Recommended CPE credits
Learning objectives
- Identify current trends, pressures and opportunities influencing global business services and shared services operating models.
- Recognize captive, business process outsourcing and hybrid delivery models based on organizational objectives, functional scope and AI considerations.
- Evaluate where AI and automation may create near-term value within GBS operations and recognize common adoption pitfalls.
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