Episode 20: Raising the Bar on Customer Experience in Government

On episode 20, the FedHeads welcomes Anahita Reilly, Chief Customer Officer at the General Services Administration and Emily Oehler, Senior Manager at Grant Thornton. 

Learn about raising the bar on what should be expected when citizens interact with the government and efforts underway at GSA and elsewhere to continually improve the customer experience, with Anahita Reilly and Emily Oehler.

Related Link: Anahita Reilly Bio