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SURVEY REPORT

Services insights: 2026 AI Impact Survey

Turning AI adoption into measurable returns

 

See the gap between investment and results

 

Professional services firms are scaling AI, but gains in efficiency, margin and revenue are trailing. Read what is causing the gap and the moves firms are making to close it.

 
 

57%

are scaling AI across functions, versus 49% across the full sample

 
 
 

50%

report efficiency gains as a measurable AI benefit vs. 63% full sample

 
 
 

What’s in the report?

  • Why AI adoption is outpacing commercial returns
  • The structural issues that are holding back margins
  • Why talent, training and management matter
  • The actions that firms can take to turn deployment into returns
 
 

Get the report