AI automates 80% of invoice processing across a multifamily portfolio
70,000+
Invoices managed monthly across hundreds of properties
80%
Invoices now processed with AI-enabled automation
100%
Real-time visibility into invoice status and approvals across stakeholders
At a glance
Client
National multifamily property management company
Industry
Construction & Real Estate
Our role
Invoice automation transformation
Our solution
AI-enabled invoice platform implementation and integration
AI-powered invoice processing at scale
Scenario
A multifamily property management company sought to scale its automated invoice processing platform across its portfolio.
Approach
Grant Thornton facilitated operational readiness and integration of AI-enabled invoice automation.
Result
The organization automated 80% of invoices across the portfolio, improving cycle times and focus toward growth-enabling activities.
Scenario
Property management company seeks to scale efficient invoice processing
A national multifamily property management company processes more than 70,000 invoices every month across a large portfolio of communities. Its manual processes were limiting teams' visibility into invoice status and spend, impacting month-end close timelines, vendor relationships and the organization's ability to scale operations.
Leadership decided it was time to modernize its centralized invoice processing function to create greater consistency and efficiency across its properties. After initial implementation of an AI-enabled invoice platform across 40 properties, the organization sought a partner to help scale the solution across the portfolio.
Approach
AI-enabled platform and operating model redesign transforms invoice processing
To help the team streamline invoice processing and enable greater consistency across properties, Grant Thornton took a four-step approach:
Assessing the current state
The Grant Thornton team began with a detailed assessment of the existing invoice processing and challenges affecting adoption and scalability. This included discussing the end-to-end invoice lifecycle, from receipt through payment.
Optimizing the platform for scale
For a company with hundreds of properties processing more than 70,000 invoices each month, successful adoption of the AI-enabled platform required integration with existing systems across the organization.
Grant Thornton readied the AI-enabled invoice automation platform for scale, which included standardizing vendor configurations ahead of site team onboarding, stabilizing the integrations and defining processes that would allow for seamless integration across portfolio-wide property and finance teams.
Enabling smooth integration
To take the platform from a pilot to an organization-wide program, Grant Thornton established program structure and governance, including business process documentation, mapping a decision hierarchy and establishing a steering committee for successful integration.
Building operational and workforce readiness for AI-powered invoicing
Technology implementation was only part of the transformation. Grant Thornton also helped prepare teams across the portfolio to adopt new ways of working and realize the full value of the platform.
The team designed an exception-based operating model that focused on managing the invoices that required attention, while allowing routine transactions to flow through automatically. They also drove adoption through structured training and change management programs, centralized data, the creation of a support intake process and regular KPI reviews to track successful adoption.
Result
Faster processing, clearer insights and a foundation for scale
Approximately 80% of invoices are now processed without manual intervention, reducing cycle times and freeing teams to focus on higher-value activities. With greater visibility into invoice status and spending across the portfolio, teams can focus on managing exceptions and vendors.
Through an integrated approach spanning current-state assessment, platform optimization, operational readiness and workforce adoption, Grant Thornton helped modernize a high-volume invoice processing function. Today, the organization is positioned to support continued portfolio growth while strengthening financial operations and vendor management across its properties.
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This Grant Thornton Advisors LLC content provides information and comments on current issues and developments. It is not a comprehensive analysis of the subject matter covered. It is not, and should not be construed as, accounting, legal, tax, or professional advice provided by Grant Thornton Advisors LLC. All relevant facts and circumstances, including the pertinent authoritative literature, need to be considered to arrive at conclusions that comply with matters addressed in this content.
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