Sometimes, it’s hard for companies to understand what’s wrong.
Hidden problems can slow companies down and block tech transformation. It’s often hard to know what to solve first. One Fortune 100 manufacturer knew that it needed help identifying issues, especially in procurement and human resources. “The company is really hundreds of small companies brought together. So, they had duplicate processes everywhere — and they knew this — but they simply couldn’t find all of them,” explained Grant Thornton Growth Business Development Executive Patty Bogosh. “A lot of times, employees have ideas that can fix problems that are unseen by leaders.” But those employees often don’t have the time or power to speak up — so those problems, and their solutions, stay hidden.
The company needed to tap into employee knowledge that would help prioritize problems and identify tech solutions.