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Revitalize your mission
Improving operational effectiveness requires continually optimizing processes and systems. We help you configure and mature your operational capabilities to power performance, identify improvement opportunities, reduce costs, accomplish your mission and deliver value to constituents.
Shared servicesdown arrow
Shared services allow government organizations to focus their limited resources on enhancing and strengthening mission delivery, and improving compliance by internally centralizing or outsourcing administrative and mission support functions to commercial or federal providers. Grant Thornton helps these agencies by: 1) creating or optimizing shared services within an agency, 2) helping agencies outsource their administrative activities to industry or a government-wide shared services provider, 3) helping government-wide shared services providers stand up or optimize their operations, and 4) helping the government facilitate quality shared service delivery through our support of Quality Service Management Offices (QSMOs).
Organizational assessment and design
In today's environment, it is more important than ever to ensure government organizations are carefully attuned to mission and customer needs, in a way that delivers maximum value with minimal cost. Whether looking at the operations of a single division, a directorate, or even an entire agency, proper organizational alignment is a critical determinant of mission success. Our approach to Organizational Assessment and Design is designed to help agency leaders assess organizational performance objectively, define design organizational changes with purpose (strategy, structure, process, workforce, etc.), and transform the way they operate to meet the needs of the present and the future. We have experienced professionals with deep experience in leading these efforts with clients ranging from divisions to whole agencies across the government.

Our approach starts by collecting data-driven insights around current state performance, analyzing areas of strength and weakness. We also compare and benchmark organizational performance with other organizations to identify best practices. During design, when feasible, we employ a highly facilitative approach involving client leaders across the organization to define effective and achievable organizational constructs. We use scenario-driven and game theory analysis to analyze and test high-potential options (including failure modes) before guiding clients through the decision-making process. From there, we develop an actionable plan to implement the new organization and use Agile techniques to manage the transformation in an adaptive manner.
Controls advisory
Safeguarding assets is imperative in organizational effectiveness. Our Controls Advisory team works to design and implement internal controls to safeguard assets. Our professionals offer skilled interaction among your assessment and management teams and external and internal auditors. Key offerings include: OMB Circular A-123, Internal Audit and Controls Design.
Strategic risk
It’s critical to manage risks which may have positive or negative impact on an organization’s ability to drive its value proposition through business strategy. Grant Thornton’s Strategic Risk team assesses risk holistically to develop effective risk strategies, implement programs to manage risk and help you work through crises. Among its suite of solutions, Enterprise Risk Management is a Grant Thornton core capability.
Cybersecurity
Aligning, integrating and measuring your cybersecurity enterprise. Our dedicated public sector professionals leverage specialized tech tools and analytics in risk assessment, simulations, testing, resilience, remediation and disaster recovery planning.
Category management
Today, federal agencies have limited insight into their buying patterns to assess and improve purchasing. Executing mission support purchases in a cohesive and streamlined manner is crucial to achieving efficiency in how the government spends more than $300 billion per year on common goods and services for the benefit of taxpayers and agencies alike. Application of category management principles and practices enables agencies to manage categories of spend for commonly purchased products and services more effectively by identifying opportunities to gain efficiencies throughout the acquisition lifecycle and across the value chain.

Grant Thornton has supported private and public sector entities in implementing category management through a process-based, data-driven approach to purchasing that results in sustainable organizational change. We deploy our Category Management Body of Knowledge (CMBOK) — a suite of ready-made information, tools, and guiding principles — to customize the right category management solution for each client based on maturity and desired value. Our approach to implementing category management begins with a rapid diagnostic assessment to evaluate current operations from various angles to customize a category management model. After defining the right path forward, we implement tailored category management practices and socialize changes in direction, operations, and roles and responsibilities. To implement the model, we execute the five stages of the category management life cycle: 1) define category boundaries; 2) analyze market intelligence; 3) develop category plans; 4) execute and manage category plans; and 5) track and report results.

Organizational Transformation leadership