New Research Explores Responses, Lessons Learned During Pandemic
Washington, D.C. — In the face of a pandemic that was affecting almost every aspect of life for citizens, businesses and governments, state chief information officers (CIOs) acted and adjusted with stability, resiliency and flexibility, according to the 2020 State CIO Survey, The Agile State CIO: Leading in a Time of Uncertainty. The report examines the critical issues related to COVID-19 and other challenges facing state CIOs such as state and local collaboration, broadband, digital government, disaster recovery and privacy. The CIO survey, which has been published annually for the last 11 years, includes responses from 47 state and territory CIOs and was released by the National Association of State Chief Information Officers (NASCIO), Grant Thornton LLC and CompTIA.
“State CIOs have certainly faced new challenges in 2020,” NASCIO Executive Director Doug Robinson commented. “Their experiences will inform how state IT operates—from changing business models to digital government to disaster recovery and business continuity—for the near and long term.”
“As the pandemic accelerated in the United States, State CIOs quickly realized they would become the lynchpin not only for facilitating increased remote citizen services, but also for the core responsibility of allowing state employees to continue to work and collaborate remotely," said Graeme Finley, principal at Grant Thornton
“The role of the state CIO has never been more vital to how government agencies deliver services to their constituents,” added Jordan Kroll, Director of Public Sector at CompTIA. “COVID-19 also has changed how governments work with more and more agencies deploying remote working programs to keep operations running and staff safe."
The 2020 State CIO Survey also highlights CIO organization business models and the adoption of cloud and emerging technologies within state government. The complete report, The Agile State CIO: Leading in a time of uncertainty, is available on Grant Thornton Public Sector page.
About NASCIO
The National Association of State Chief Information Officers is the premier network and resource for state CIOs and a leading advocate for technology policy at all levels of government. NASCIO represents state chief information officers and information technology executives from the states, territories, and the District of Columbia. For more information about NASCIO visit www.nascio.org.
AMR Management Services provides NASCIO’s executive staff. For more information about AMR visit www.AMRms.com.
About Grant Thornton Public Sector
Grant Thornton Public Sector helps executives and managers at all levels of government maximize their performance and efficiency in the face of limited resources and increased demand for services. It gives clients creative, cost-effective solutions that enhance their acquisition, financial, human capital, information technology, data analytics, and performance management. Grant Thornton’s commitment to public sector success is burnished by a widely recognized body of thought leadership analyzing and recommending solutions to government’s greatest challenges. Based in the Washington, D.C., metropolitan area and with a presence in more than 35 cities around the country, Grant Thornton Public Sector serves federal, state and local governments.
About CompTIA
The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5.2 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Through its Public Sector Councils, CompTIA champions member-driven business and tech priorities that impact all information technology companies – from small managed solutions providers and software developers to large equipment manufacturers and communications service providers. Visit www.comptia.org.
About Grant Thornton LLP
Grant Thornton LLP (Grant Thornton) is one of America’s largest providers of audit and assurance, tax and advisory services — and the U.S. member firm of the Grant Thornton International Ltd global network. We go beyond the expected to make business more personal and build trust into every result. With revenues of $2.4 billion for the fiscal year that ended July 31, 2023, and almost 50 offices nationwide, Grant Thornton is a community of more than 9,000 problem solvers who value relationships and are ready to help organizations of all sizes and industries create more confident futures. Because, for us, how we serve matters as much as what we do.
“Grant Thornton” refers to Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd (GTIL). GTIL and the member firms are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions.
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