Automation favors clients over administration


Engineering firm’s system integration increases customer service and improves decision-making


Administrative tasks are demanding much less attention in an engineering firm supporting U.S. governmental and commercial projects. Employees of Michael Baker International, based in Pittsburg, Pa., are no longer manipulating data from disparate sources and manually loading it into their planning system. Instead, they have implemented Oracle’s Planning and Budgeting Cloud, an integrated enterprise performance management solution that frees them up for more direct client service and better decision-making to drive the business.

“Through our automation, we’re able to get real-time project portfolio information pulled from our source system on a daily basis,” said Director of Business Intelligence David Dawson. “That has eliminated the need for 700 project managers to get engaged in our budgeting process, freeing their time to focus on serving clients.

“Working with Grant Thornton during our implementation process was phenomenal. We were able to talk to them about best practices for the service industry so that we knew we were designing a world-class system.”

See how to dedicate more time to customer service and decision-making to drive business.






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