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Our experience-based viewpoints, approaches and solutions are intended to help your organization secure long-term success, adopting innovative strategies to thrive in a complex environment.

What’s in the report?
The 2019 report demonstrates through insights, examples and action steps that for not-for-profit organizations, innovative thinking is essential to mission and vital to a sustainable future.
  • Re-evaluation of mission relevancy to make focused, incremental changes
  • Nontraditional approaches to attract and retain qualified talent
  • New uses for AI to increase constituent satisfaction and transform operations
  • More cost-efficient, relevant and responsive decisions through data analytics

New ideas for nonprofits
Mission relevancy
Artificial intelligence
Data analytics
Mission relevancy
Mission relevancy benefits from re-evaluation
In light of technology and other societal changes, an organization needs to re-evaluate its purpose to ensure vitality and viability. This will be most effective with an innovative approach to exploration, brainstorming and continuous learning.

Re-evaluation must include these questions:
  • Will individuals who received services yesterday be the same as those who’ll need them tomorrow?
  • Will the same types of services be required?
  • How and where should those services be provided?
A major transformation isn’t necessary. Instead, stay relevant through proactive, focused and incremental shifts to answer the question “What’s next?”
Artificial intelligence
AI goes mainstream in operations
AI is proving its value in myriad ways:
  • Increasing accuracy, consistency and speed
  • Enhancing constituent satisfaction
  • Shifting staff from mere mechanics to analysis
  • Realizing cost savings
Organizations are using AI to transform such areas as hiring intake processes, business transactions, compliance, fraud detection, fundraising and call center services. Workflow is positively impacted, with routine approvals automated and employees notified when action is required. As the technology is further integrated, employees remain vital as content experts and strategic agents, providing tailored feedback and human interactions.
Data analytics
Data analytics expands its uses
With the proliferation of data and emerging skills to analyze it, nonprofits are identifying new reasons and methods to optimize data for more informed decisions.

Data analytics is transforming the way we approach critical thinking. Opportunities continue to open up for organizations to use data for decision-making that is cost-efficient, relevant and responsive. With the explosion of good data available internally and accessible publicly, there are tremendous opportunities to expand usage to enhance the mission through operational changes:
  • Program costing and development
  • Proving return on investment
  • Donor insights for fundraising
  • Grant program compliance

Our insights are united on this crucial point — the organizations that thrive will be those adopting innovations essential to their mission.

Get a recap of the report
See how to capitalize on key trends and emerging issues highlighted in our two reports — The State of Higher Education in 2019 and The State of the Not-for-Profit Sector in 2019. Learn more about enhancing services, operations, talent searches and other topics.
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