Retooling the customer experience
The nation’s 2nd largest car retailer focused solely on used vehicle sales, Tempe, AZ based DriveTime Automotive Group, Inc. (DriveTime), is a customer-service, people focused business. Re-branded as DriveTime in 2002, the company has reimagined the traditional, plodding, often infuriating used car buying process to create an efficient and easy experience that helps customers quickly find and finance a used vehicle. DriveTime employs proprietary technology and analytics to offer customers personalized financing and vehicle options in 2 minutes.
DriveTime’s innovation infuses the company’s operations as it constantly seeks to evolve and better serve customers and employees. Emblematic of this rich, innovative culture, DriveTime encourages employees to create their own start-up businesses to better support customers, a unique approach that has resulted in the launch and subsequent spinoff of companies like Carvana (CVNA), GO Financial, and SilverRock group.
A company on the move
DriveTime’s operational, financial, and employee growth has been dramatic in the last decade, a trajectory which continues today. The company is a regular on Inc. magazine’s list of fastest growing private companies and is the recipient of numerous accolades for its workplace culture and technology.
In keeping with its resolute focus on people, DriveTime is also a deeply committed corporate citizen. Among its many noteworthy charitable endeavors has been its consistent support of St. Vincent de Paul’s mission to help the working poor and homeless, and events focused on economically stressed families including the DT Cares Family 5K, which was comprised of up to 55 events for multiple years supporting financially disadvantaged customers and their families impacted by traumatic events.
