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How to build a data-driven culture in your agency

How to achieve transparency and accountability through a data-driven culture

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Politicians talking in government building In the public sector, citizen demands for transparency and accountability can best be met with data. Government agencies can address constituent concerns by better leveraging data to drive policy making, value creation, and to deliver insights that will reduce fraud, waste and abuse. The best way to achieve these goals is by instilling and data-driven culture.

In a data-driven culture, employees use data in the everyday facets of their work. Such organizations use policies, procedures and rewards to motivate employees to rely on data to drive decisions at all levels. Data is broadly ingrained in the organizational culture making it a team sport, not the realm of just specialists or data scientist.

Government agencies should use two levers create a data-driven culture:

  • Increase the cost of making poor decisions. As employees are held more accountable for the results of poor decisions made as a result of failing to consider appropriate data, they will be motivated to fully implement data into their everyday decisions.
  • Decrease the cost of using data. By making the right data easily available to employees at all levels, agencies empower employees to make better decisions.

Toward a Data-Driven Culture, which originally appeared in the Winter 2021 edition of Journal of Government Financial Management, offers an in-depth examination of how build a data-driven culture in your organization.

Download the article to learn more.