Episode 20: Raising the Bar on Customer Experience in Government


On episode 20, the FedHeads welcomes Anahita Reilly, Chief Customer Officer at the General Services Administration and Emily Oehler, Senior Manager at Grant Thornton. 

Learn about raising the bar on what should be expected when citizens interact with the government and efforts underway at GSA and elsewhere to continually improve the customer experience, with Anahita Reilly and Emily Oehler.


Related Link:


Anahita Reilly Bio


FedHeads podcasts

FedHeads is an award-winning, weekly podcast focusing on government management issues and those who are working hard to reform and improve the management of government.

Tune in each week to hear Robert Shea and your celebrity host talk with government leaders and public policy wonks about the arcana of government management and the people who are working hard to make it better.

If government is your bag, you've got to listen to 'em. They're the FedHeads.