The COVID-19 crisis has shown that leaders need proven strategies. Former Maryland Governor Martin O’Malley learned a great deal about crisis management as mayor of Baltimore during the attacks and aftermath of 9/11. In a conversation with Robert Shea, Strategy principal at Grant Thornton, he shares lessons learned.
In any sweeping event, O’Malley said, there are just four questions a leader must answer for the people:
- What has happened?
- What do you know about it?
- What are you doing about it?
- What should individuals and government be doing about it?
As for what the leader should be doing, these are three key practices:
- Establish a unified command to get ahead of the crisis
- Use maps and measures to build a compelling scoreboard to gauge results of actions
- Create a battle rhythm to be accountable and collaborative
Watch “Readiness for crisis leadership” to learn more about effective leadership in times of crisis