How are banks adjusting to remote and hybrid work models


What works, what doesn’t, what’s next?


As offices reopen, banks are quickly learning that there’s no going back to 2019, at least as far as their employees are concerned. Even before COVID, many employers were exploring hybrid work options. Now, many workers have adjusted to the lack of commute and increased flexibility of working from home—and they aren’t going to give it up. In Grant Thornton’s most recent State of Work in America survey, 80% of respondents indicated they wanted flexibility in when and where they worked, 75% said working from home had improved their work/life balance, and 46% would look for another job if forced to return to the office full time. Only 38% said they looked forward to returning to the office.

In this episode of Banking on the Future, Andrew Nerone, Grant Thornton’s Banking & Capital Markets National Leader for Operational Transformation, and Allison Hughes, a senior manager on our Banking & Capital Markets team, talk with John Killian, Chief Auditor for Citigroup’s Institutional Clients Group, about how banks are implementing remote and hybrid work models—and what they can do to make them succeed.




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