Events & webcasts




Event type:



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Recommended CPE Credits:

Please note: CPE credits are not awarded for webcast replay.                                  


Event audience:

CFOs, Controllers, Audit Committee Members, Board Members


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Applying a customer lens to measure your nonprofit’s performance




Event Description

All organizations aspire to be successful; however, clearly defining what success looks like can be challenging. Nonprofits typically engage with and serve a very broad and diverse group of stakeholders. Success is often defined differently across stakeholder segments and even within segments, depending on experiences, expectations and engagement. Understanding, measuring and prioritizing organizational performance are key for any nonprofit to most successfully deliver on its near and longer-term objectives.


This webcast will cover topics around today’s sophisticated methods of measurement, including leveraging cultural diagnostic tools, exploring new ways of employee and constituent engagement, and considering organizational strategy and financial topics through the lens of budgeting and reserves planning.


Date and time

Original broadcast Nov 17, 2021 2:00 PM — 3:30 PM ET



Recommended CPE credits

Please note: CPE credits are not awarded for webcast replay.   



Learning objectives

  • Describe how and why not-for-profit leaders and boards are increasingly seeking to more completely understand organizational performance and outcomes
  • Explore measurement from various stakeholder perspectives
  • Identify how to build and implement a measurement framework for your organization
  • Describe how to design and employ data-driven measurement strategies



Joseph Mulligan

Joe is a Principal with Grant Thornton's Advisory Services practice. In this capacity, Joe partners with leaders, including boards, committees, and management that aspire to enhance the attainment of organizational, mission and financial objectives.

Iselin, New Jersey

  • Not-for-profit and higher education
Service Experience
  • Advisory
  • Strategy
  • Growth and transformation
  • Operational and organizational transformation
  • Financial transformation
  • Technology transformation
  • Mergers and acquisitions
  • Restructuring and turnaround

Recommend field of study

Specialized Knowledge



Program level




Delivery method

Group - Internet



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