Events & webcasts

 
 
 

Register

 
 

Event type:

ON-DEMAND WEBCAST

 

Event location:

Online

 

Recommended CPE Credits:

Please note: CPE credits are not awarded for webcast replay.

 

Event audience:

Business Decision Makers, C-Suite roles, Lines of business leaders

 

 


Event contact details:

 
 

 
 

IT Integration and Separation

 

 

 

Event Description 

As the pace of societal change continues to accelerate, organizations are faced with an increasingly complex suite of decisions in pursuit of profitable growth. Elevated customer expectations, the availability of competitive substitutes and the impact of technology disruption across industries and functions creates pressure for organizations to deliver relevant, quality offerings in a timely fashion. Simultaneously, organizations need to deliver these offerings while being responsive to changing employee expectations, shifting regulatory and societal requirements, and increased mobility of labor and business partners.

 

Leaders must quickly sift between what is relevant versus what is noise and can easily become inundated with near-term fires at the expense of medium- and long-term priorities. So how do leaders know what decisions will result in the greatest impact to organization? Clarity of purpose is obtained through simplification of decision making aligned to organizational mission and a relentless focus on delivering customer-centric experiences.

 

 

Date and time

Mar 30, 2022 1:00 PM ET - 2:00 PM ET

 

 

Recommended CPE credits

Please note: CPE credits are not awarded for webcast replay.

 

 

Learning objectives

  • Define the characteristics and benefits of a customer-centric organization
  • Identify the organizational levers that have the biggest impact on customer profitability
  • Describe a series of next steps to move towards a more customer-centric organization, regardless of current maturity
 

Speakers:

 

 

 

 

Recommend field of study

Management Services

 

 

Program level

Overview

 

 

Prerequisite

N/A

 

 

Delivery method

Group - Internet

 

 

 

If you have any questions or encounter any difficulties while enrolling, please contact technical support via email at webcastCOE@us.gt.com, or visit our webcasting frequently asked questions page.

 

If you are experiencing problems viewing or listening to an event, please review the event help guide that provides minimum requirements and frequently asked questions.

 

 
 

Get inspired and stay informed

Upcoming webcasts: Tomorrow’s success starts here

 

Browse our schedule of upcoming webcasts to leverage the latest thinking from Grant Thornton’s subject matter experts to grow your business today and tomorrow. Learn more about CPE credits and review answers to commonly asked questions in our Webcast FAQ.

 
 

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