Events & webcasts




Event type:



Event location:



Recommended CPE Credits:

Please note: CPE credits are not awarded for webcast replay.


Event audience:

Business Decision Makers, C-Suite roles, Lines of business leaders



Event contact details:



IT Integration and Separation




Event Description 

As the pace of societal change continues to accelerate, organizations are faced with an increasingly complex suite of decisions in pursuit of profitable growth. Elevated customer expectations, the availability of competitive substitutes and the impact of technology disruption across industries and functions creates pressure for organizations to deliver relevant, quality offerings in a timely fashion. Simultaneously, organizations need to deliver these offerings while being responsive to changing employee expectations, shifting regulatory and societal requirements, and increased mobility of labor and business partners.


Leaders must quickly sift between what is relevant versus what is noise and can easily become inundated with near-term fires at the expense of medium- and long-term priorities. So how do leaders know what decisions will result in the greatest impact to organization? Clarity of purpose is obtained through simplification of decision making aligned to organizational mission and a relentless focus on delivering customer-centric experiences.



Date and time

Mar 30, 2022 1:00 PM ET - 2:00 PM ET



Recommended CPE credits

Please note: CPE credits are not awarded for webcast replay.



Learning objectives

  • Define the characteristics and benefits of a customer-centric organization
  • Identify the organizational levers that have the biggest impact on customer profitability
  • Describe a series of next steps to move towards a more customer-centric organization, regardless of current maturity



David Koppy

David Koppy is a Principal within the Grant Thornton strategy practice focused on growth strategies.

Bellevue, WA

  • Banking
  • Manufacturing
  • Media and entertainment
  • Not-for-profit and higher education
  • Private equity
  • Services
  • Retail and consumer products
  • Technology and telecommunications
Service Experience
  • Advisory
  • Operational and organizational transformation
  • Strategy
  • Technology alliances
  • Technology transformation



Recommend field of study

Management Services



Program level








Delivery method

Group - Internet




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