Trusted relationships are built on open dialogue
The people of Grant Thornton are dedicated to providing superior quality service and exceeding our clients’ expectations—and there is no better way to determine if we have succeeded than to ask.
Grant Thornton’s Service Quality Measurement process, led by an independent, third-party vendor, assesses our client satisfaction. How does it work? On an annual basis, we send a brief survey questionnaire to our clients asking them to evaluate our performance and their overall service experience.
This questionnaire enables you to:
- provide candid feedback
- evaluate our performance in relation to your priorities and expectations
- identify areas for improvement
- provide praise if desired
- enjoy a better working relationship with members of our team
This feedback enables us to:
- better tailor future service delivery to your preferences and priorities
- increase service efficiency and value
- understand what we are doing well and how to improve
- resolve any issues
- strengthen our relationships within your organization
We also benchmark our client satisfaction results against those of other accounting firms. Our most recent results show Grant Thornton's scores to be superior to those of competitor firms.
